![]() Despite this recommendation, the compliance and enforcement teams have continued to review cases where, in the last twelve months, individuals have demonstrated gambling-related harm indicators and still been able to continue to gamble without effective engagement.įurthermore, these individuals have funded their gambling without satisfactory affordability checks and appropriate evidence being obtained.Ĭasework and compliance assessments which resulted in action being taken by the Commission, have shown: The intention behind this was to ensure vulnerable customers were identified as early as possible and interacted with appropriately. Twelve months ago, we recommended that operators reassess their framework on triggers to consider their customer base and individual customer’s disposable income levels as a starting point for setting benchmark triggers. ![]() ![]() Operators should learn the lessons contained in this report as well as preparing for any new requirements that may emerge from our consultation. ![]() Customer protection has continued to be a priority for the Commission and consideration of affordability should be a significant drivingĬonsidering affordability is of significant importance to protecting consumers we are consulting on introducing new requirements as part of a strengthened approach to customer interaction. ![]()
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